At Bright Nature, we are dedicated to providing our customers with high-quality organic beauty and skincare products. If for any reason you are not satisfied with your purchase, we offer a refund policy that allows you to request a refund under certain conditions.
Refunds will only be accepted if the item you received is defective, damaged, or incorrect. We do not offer refunds for items that have been used or opened unless there is a quality issue. To request a refund, customers must contact us within seven days from the date of delivery.
To initiate a refund, please contact us at [email protected] with your order number, a description and photos of the issue, and proof of purchase (such as the receipt or order confirmation). Once we have reviewed your request and confirmed that the product is eligible for a return, we will process your refund to the original payment method within five to seven business days. Refunds will be issued only after we receive the returned item.
Please note that shipping costs are non-refundable, and customers are responsible for the return shipping fees, except in cases where the product was defective or incorrect. Products that have been opened or used are not eligible for a refund. Additionally, items purchased during sales or promotions may not be eligible for a refund.
We want to ensure that our customers are satisfied with their purchases, so if you have any concerns or questions, please don’t hesitate to reach out. Our team will be happy to assist you.